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NEW QUESTION # 48
What is a common risk associated with outsourcing software development?
Answer: B
Explanation:
* Common Risks of Outsourcing Software Development:
* One of the most significant risks is the potential forbreaches of confidential information.
* Outsourcing often involves sharing sensitive company data with third-party vendors, increasing the risk ofdata misuse or leaks.
* Why This Risk is Common:
* Outsourcing partners may not have the same level of security measures as the organization.
* Compliance issues can arise if vendors do not adhere to industry regulations.
* Incorrect Options Analysis:
* B. High cost of developers' salaries:Outsourcing is generally cost-effective compared to in- house salaries.
* C. Lack of flexibility:Many outsourcing providers are designed to adapt to changes.
* D. Short-term contracts:While challenging, these are manageable compared to confidentiality risks.
References and Documents of Information Technology Management:
* "Mitigating Outsourcing Risks: Confidentiality and Compliance" (Gartner).
* ISO/IEC 27001 Security Standards (Data Protection in Outsourcing).
NEW QUESTION # 49
What is a benefit of globalization?
Answer: A
NEW QUESTION # 50
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?
Answer: A
Explanation:
* Understanding Reporting in CRM:
* The reporting phase of CRM involves extracting data to generate summaries and insights.
* Reports help in understanding customer activities, such as identifying top customers based on spending.
* Application in the Scenario:
* The manager requests a report listing the top five customers by total spending, a classic example of CRM reporting.
* Why Other Options Are Incorrect:
* Option A (Distributing):Distributing is not a CRM phase.
* Option B (Analyzing):Analyzing involves identifying trends or patterns, not generating a simple report.
* Option C (Predicting):Predicting is forward-looking and does not match the scenario of reviewing past data.
References:
* CRM Reporting Capabilities Overview - Forrester
* Reporting vs Analysis in CRM Systems - HubSpot
NEW QUESTION # 51
Which system serves as an organization's backbone in providing fundamental decision-making support?
Answer: C
Explanation:
* ERP as an Organizational Backbone:
* ERP provides acentralized platformfor integrating and automating core business functions.
* It supports decision-making by delivering comprehensive, real-time data insights to managers and stakeholders.
* Key Role of ERP in Decision Support:
* ERP systems enhancedata consistency, accuracy, and availability, enabling informed decision- making at all levels of the organization.
* Incorrect Options Analysis:
* B. Supply Chain Management (SCM):Focuses on supply chain optimization, not overall decision support.
* C. Unified Communications (UC):Enhances communication, not decision-making processes.
* D. Customer Relationship Management (CRM):Targets customer interaction, not overarching business operations.
References and Documents of Information Technology Management:
* "ERP as the Backbone of Decision Support" (Harvard Business Review).
* ITIL Service Management Guides: ERP Best Practices (Axelos).
NEW QUESTION # 52
What is the purpose of the Internet Use portion of the IT ethics policy?
Answer: D
Explanation:
* Purpose of Internet Use Policy in IT Ethics:
* An Internet Use Policy is a subset of an organization's IT ethics policy. It outlines acceptable use of the organization's internet resources by employees.
* By defining clear guidelines, the policy aims to minimize time wasted on personal browsing and ensure internet use aligns with business goals.
* Relation to Worker Productivity:
* The policy is designed to prevent misuse of the internet (e.g., excessive social media use or visiting non-work-related websites), which can negatively impact productivity.
* Encouraging responsible use fosters a professional environment and helps employees focus on work-related tasks.
* Why Other Options Are Incorrect:
* Option B:Email monitoring may be part of broader IT security policies but is not the focus of Internet Use policies.
* Option C:Branding guidelines apply to communication policies, not internet usage policies.
* Option D:Printer usage is covered under equipment policies, not internet use policies.
References:
* "Employee Internet Use Policy Guidelines" - SHRM
* IT Ethics and Acceptable Use Policies, ISO 27002
NEW QUESTION # 53
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